Communicating

Some advice I was recently given on communication. While the context is email based, I believe the principles apply in all aspects of life.

If you are involved in communication problem then you share some of blame.

1) Make sure you fully understand what is being said and that you take the time to accept and respond to it.
2) Make sure you understand what you am trying to get out of your response. What are you trying to get done.
3) Stay positive in responses, if you really do disagree reflect on possibilities that might satisfy both parties and if the situation is getting negative, get on the phone.